Green Diaper Store Information

Shipping:

In-stock items ship within 24-48 hours of receipt of payment. Shipping varies for back-ordered items. Free shipping applies to orders shipping within the United States. 

Shipping of heavy items or long distances such as Hawaii, Alaska, PR or APOs may have an additional fee and may not qualify for free shipping.  We will contact you prior to charging any additional shipping charges.

Note: Some brands do not allow shipping outside United States addresses (including territories and military addresses)

Option to Pickup Order in North Hills:

Customers based in Los Angeles have the option of picking up their order in person at our North Hills location (in the San Fernando Valley).

To do so, during the checkout process please choose pick up in North Hills.

We will follow-up via phone and/or email to confirm the time and provide the exact street address and location for pickup.

Cloth Diaper Package Policies:

Green Diaper Store Cloth Diaper Packages or Cloth Wipes Packages allow you to select Boy Colors, Girl Colors or Gender Neutral Colors.  We will do our best to accommodate the request and if there is a situation where we are out of a Boy or Girl color, will substitute with a Gender Neutral color.

If one or more items from a Package are returned, the full retail price of items not returned are subtracted from the Sampler purchase price to compute the refund/credit amount.  

Return Policy:

We accept returns on unwashed, unused items within 30 days of purchase. (Items must be in new condition and cannot have pet hair or smell of cigarette smoke). Buyer pays all return shipping costs. Customer will be refunded less actual cost of shipping. If customer paid for shipping then that amount will be deducted from the actual shipping cost. Returns over $100 are accepted less initial shipping costs (if applicable) and might be subject to a 15% restocking fee in some cases. Please contact for more information.

Sales of Clearance items are final.

If an order is cancelled after payment is received but before we ship there may be a fee equal to 6% of the amount paid.  This is because even if an order is cancelled we still have to pay fees to the credit card company or PayPal to receive the payment and then refund the payment.

Payment Policy:

We accept Visa, MasterCard, Discover, American Express and Paypal.